We’re here to help.
Questions about your account, your equipment or a new application? Call, email or stop by the office in Lehi.
Find the right answer.
Not sure who to ask? Start here. If it’s urgent, just call.
Equipment and terminals
Setup, Wi-Fi or connection problems, receipt printers and error messages.
Statements and billing
Questions about fees, deposits or your monthly statement.
Chargebacks and disputes
Help responding to a dispute or a retrieval request.
New accounts
Start an application or add another location.
Online payments
Gateway, invoicing and website checkout help.
Free rate review
Send a statement and we’ll show you where you could save.
See what you could save.
Email a recent processing statement to Support@cardswipeprocessing.com. We’ll send back a clear, line-by-line breakdown at no cost.
Email your statement
One recent monthly statement from your current processor.
We review it
We find your effective rate and go through every fee.
We walk you through it
You get the findings and your options, with no pressure.
Quick answers.
My terminal won’t process. What should I try first?
Make sure it’s powered on and connected to Wi-Fi, ethernet or cellular, then restart it. If it still won’t go through, call us at (385) 977-6400 and we’ll troubleshoot with you.
When will my deposits arrive?
It depends on your account setup and when your batch closes each day. If a deposit looks late, let us know and we’ll track it down.
I got a chargeback. What do I do?
Don’t ignore it, because disputes have deadlines. Email us the notice along with any receipts, invoices or signed paperwork and we’ll help you respond.
How do I change my bank account or business info?
For security, changes have to be verified. Call or email us and we’ll walk you through it.
Can I add a location or another terminal?
Yes. Reach out and we’ll program the equipment and get it to you.
Prefer to talk it through?
We’re happy to answer questions, look at your current setup and help you find the right fit.